On the last Christmas Eve, I went for Christmas shopping and bought quite a lot of good value stuff for the kids. Since there were sales then, I bought extra, to be kept for so and so’s birthday later.
So, I bought 3-4 extra airplane toys, and 2 extra girls watches with Barbie prints. I kept them till Ian’s birthday, I gave one to Isabel (I always give out presents to the birthday boy/girl and the other siblings, even for my friends children).
When she happily unwrapped it, she got so disappointed, coz the battery was flat. Nothing shown on the LCD.
Not to disappoint her, I went to the watch shop, trying to replace the battery, but after opening up… THERE ISN’T A BATTERY TO BE REPLACED! So, what to do?
I unwrapped the second watch, and found it to be in the same fate!
They were bought from Jusco, but I didn’t keep the receipt, I have no proof of purchase, and that is like few months ago, I knew it is hard to put up a case.
I was so disappointed, and didn’t know what to do with the watches (one was still in its original packaging). Isabel was alright, but kept asking me to ‘change the battery’, which I couldn’t.
I was upset, then went Googled for the manufacturer’s contact. Finally, found an email to write in. I told them how disappointed I am with their products, and that my daughter was extremely upset, bla-bla-bla. I wanted to know how to fix the watches. But I also did not have any high expectations, most of the emails are just put up for show, there is hardly real people reading…
To my surprise! Next day, I had a reply from IntekToys (the manufacturer), directly from Argentina! Without asking me anything, they straight away offered a replacement. I just have to send them my address, and they would ship the watch over.
I was surprised with this good service, but still a bit skeptical. So I took the photo above and sent over (just to prove my case), and used my office address.
And… yesterday, the day before Isabel’s birthday… I received this parcel on my desk!
Opened up, inside contains watches of exactly both the designs that I have bought!
I gave the orange colored design to Isabel this morning, on her birthday. It really made her day! She was so happy this morning, finally having her first (working) watch.
In the past her grandma also bought a cheap watch from pasar malam, which doesn’t work. So, this is really her first working watch. She is so happy.
IntekToys really made her day! Thank you IntekToys!!