Comments on: Citibank sucks http://www.thesuzette.com/2008/05/citibank-sucks/ A blog for Ian and Isabel Mon, 15 Mar 2010 01:10:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ruu http://www.thesuzette.com/2008/05/citibank-sucks/comment-page-1/#comment-63601 Ruu Mon, 02 Jun 2008 06:30:15 +0000 http://www.thesuzette.com/?p=983#comment-63601 Hey there! Does anyone have an escalation matrix for Citibank? Or email addresses of top guns of Citibank? Believe me their 'regular process' of escalation does NOT guarantee a proper response or resolution. I'm sooo tired with this Citibank!!! Plz do quote if you have any information. Thanks! -R Hey there! Does anyone have an escalation matrix for Citibank?
Or
email addresses of top guns of Citibank?

Believe me their ‘regular process’ of escalation does NOT guarantee a proper response or resolution.
I’m sooo tired with this Citibank!!!

Plz do quote if you have any information.
Thanks!
-R

]]> By: suzette http://www.thesuzette.com/2008/05/citibank-sucks/comment-page-1/#comment-63176 suzette Tue, 20 May 2008 05:12:58 +0000 http://www.thesuzette.com/?p=983#comment-63176 aw: Correct, correct! LOL! You get this right spotted on! LOL! David: Thanks for dropping by and left a comment. Well, you are right on the title - complain and give somebody a chance. But for Citibank, I've complaint before, and they don't want to listen until I closed my account. Now, the same thing repeated - looks like they never listen to complaints - better to save my salivar. :p Mamabok: DBS also like this? But I heard Citibank in Singapore is better - is it true? aw: Correct, correct! LOL! You get this right spotted on! LOL!

David: Thanks for dropping by and left a comment. Well, you are right on the title – complain and give somebody a chance. But for Citibank, I’ve complaint before, and they don’t want to listen until I closed my account. Now, the same thing repeated – looks like they never listen to complaints – better to save my salivar. :p

Mamabok: DBS also like this? But I heard Citibank in Singapore is better – is it true?

]]> By: Mama BoK http://www.thesuzette.com/2008/05/citibank-sucks/comment-page-1/#comment-62972 Mama BoK Sat, 17 May 2008 23:14:03 +0000 http://www.thesuzette.com/?p=983#comment-62972 Unfortunately, I didn't have any good thing to say about Citibank either..! but whose bank I ever come across was DBS ..!! oh i hate them with a passion..!! Unfortunately, I didn’t have any good thing to say about Citibank either..! but whose bank I ever come across was DBS ..!! oh i hate them with a passion..!!

]]> By: David Tamayo http://www.thesuzette.com/2008/05/citibank-sucks/comment-page-1/#comment-62866 David Tamayo Fri, 16 May 2008 17:02:20 +0000 http://www.thesuzette.com/?p=983#comment-62866 I do not have any experience with city bank but I am a stickler for good service. They need your business, you need good service. On my blog I have a post called "Complain and give somebody a chance to shine." The site's address is: http://securityforidiots.blogspot.com/ I normally do not leave my url in a comment but the topics worked out so well. Take care. I do not have any experience with city bank but I am a stickler for good service. They need your business, you need good service. On my blog I have a post called “Complain and give somebody a chance to shine.” The site’s address is: http://securityforidiots.blogspot.com/
I normally do not leave my url in a comment but the topics worked out so well. Take care.

]]> By: aw http://www.thesuzette.com/2008/05/citibank-sucks/comment-page-1/#comment-62864 aw Fri, 16 May 2008 08:25:18 +0000 http://www.thesuzette.com/?p=983#comment-62864 Yeah, actually the title of this should be "Most Malaysian CS sucks". Poor Citibank.. kena singled out. Or even worse, try calling GOVERNMENT CS (except maybe IRB or EPF). If your call even get answered at all: "You kena call talian lain. Saya sambungkan awak" *a few seconds later* toot, toot, toot, disconnected... ---> no one answer, then disconnected. happened a few times, I'm sure I'm not the only one. "Bukan nombor. Call operator." *klik* "Oh, itu officer sibuk. Call balik nanti." "Oh, itu officer kursus. Call balik dua minggu dari sekarang." "Hah? Apa?" *toot, toot, toot, toot, toot disconnected* ---> quite suspect that they purposely hang up on you because they don't know what to do. Correct or not? Yeah, actually the title of this should be “Most Malaysian CS sucks”. Poor Citibank.. kena singled out. Or even worse, try calling GOVERNMENT CS (except maybe IRB or EPF).

If your call even get answered at all:

“You kena call talian lain. Saya sambungkan awak” *a few seconds later* toot, toot, toot, disconnected… —> no one answer, then disconnected. happened a few times, I’m sure I’m not the only one.

“Bukan nombor. Call operator.” *klik*

“Oh, itu officer sibuk. Call balik nanti.”

“Oh, itu officer kursus. Call balik dua minggu dari sekarang.”

“Hah? Apa?” *toot, toot, toot, toot, toot disconnected* —> quite suspect that they purposely hang up on you because they don’t know what to do. Correct or not?

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