Jan 30 2006
McDonald’s Reply
Finally I received an email reply from McDonald’s restaurants on my last complaint. However, I think their reply really doesn’t mean anything to me. Just a normal ‘corporate-affair’ style of response. I won’t pursue further, just not my style… Below is the email:
Thank you for letting us know about the experience you encountered when you visited McDonald’s restaurant Jusco One Utama. We are very concerned when a customer informs us of an experience such as yours. Please be assured the circumstances, which you encountered are not typical of the high standards that we strive to achieve at McDonald’s.
Many steps are taken in our employee hiring and training to ensure every customer receives not only hot, tasty food but also friendly and efficient service. Our goal is 100 percent customer satisfaction and that means high quality food, in a clean and friendly environment and efficient service without exceptions.
We have noted your complaint and have discussed your experience with the management team of the above McDonald’s and please be assured that appropriate actions have been taken.
Again, thank you again for taking the time to bring this matter to our attention. We value such feedback because the best way we can improve is if people who are not satisfied with us tells us so and tells us why. We hope the experience will not deter you from visiting McDonald’s.
Thank you.
Ya.. these ppl like macs or wendys .. or any chain store.. they do sound like a corporate approach. .most times..! but i am pretty sure.. they would have spoken to the store that was involved in this matter.
I hope they put action into their words!!
Its like they have a template where they auto key in PLACE, DATE & TIME. Like Police reports. Makes things so robotic & so ‘heartless’ ie no explanations & no feelings. That’s why laws are so rigid. You kena saman altho someone hit into you. Sigh. That’s why ppl rather pay to fix their own car rather than report to claim saman.
I digress. But you get the picture, aight?